Terms and Conditions - Blackheath House Clearance

Welcome to Blackheath House Clearance. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By using our house clearance services, you accept and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services Offered

Blackheath House Clearance provides comprehensive house clearance services, including the removal of household items, furniture, and unwanted belongings. Our services cover:

Residential Clearance: Clearing entire homes, including apartments and cottages.
Commercial Clearance: Clearing office spaces, retail outlets, and other commercial properties.
Specialist Clearance: Handling of sensitive items such as electronics, antiques, and hazardous materials.

3. Booking and Scheduling

To schedule a clearance appointment, you must provide accurate and complete information. We will confirm your booking based on availability and our assessment of the clearance requirements.

3.1. Confirmation

Upon receiving your booking request, we will send a confirmation email or message detailing the appointment specifics, including date, time, and any preparatory instructions.

3.2. Rescheduling

If you need to reschedule your appointment, please notify us at least 48 hours in advance. While we strive to accommodate changes, we cannot guarantee availability for new dates.

4. Payment Terms

Our payment terms are designed to be transparent and fair. By agreeing to use our services, you accept the following payment conditions:

Pricing: Our fees are based on the volume of items to be cleared, the complexity of the job, and any special requirements. Detailed quotes are provided prior to commencement of work.
Payment Methods: We accept various payment methods, including cash, credit/debit cards, and bank transfers. Payment is due upon completion of the clearance unless otherwise agreed.
Additional Charges: Any services requested outside the original scope may incur additional charges. These will be communicated and agreed upon before proceeding.

5. Cancellation Policy

We understand that circumstances can change. If you need to cancel or modify your booking, please follow our cancellation policy:

Cancellation Notice: Cancellations must be made at least 48 hours before the scheduled appointment to avoid penalties.
Fees: Cancellations made within 48 hours of the appointment may incur a cancellation fee equivalent to 20% of the total service cost.
No-Show Policy: Failure to show up for the scheduled appointment without prior notice may result in the full service fee being charged.

6. Liability and Insurance

Blackheath House Clearance takes responsibility for the safe and efficient execution of our services. However, certain limitations apply:

Damage to Property: While we take utmost care, accidental damage to your property may occur. We carry insurance to cover such incidents, ensuring that any damage is rectified promptly.
Valuable Items: We recommend that you personally handle or oversee the removal of highly valuable or sentimental items. Blackheath House Clearance is not liable for loss or damage to these items.
Hazardous Materials: Items deemed hazardous or illegal to dispose of must be handled by professionals specializing in such materials. We are not responsible for the improper handling of these items.

7. Privacy Policy

Your privacy is important to us. We ensure that any personal information collected during the booking and clearance process is handled with care:

Data Collection: We collect necessary information to provide our services effectively, including contact details and property information.
Data Usage: Your information is used solely for the purpose of delivering our services and will not be shared with third parties without your consent.
Data Protection: We implement appropriate security measures to protect your data from unauthorized access or breaches.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Blackheath House Clearance operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the local courts.

9. Changes to Terms

Blackheath House Clearance reserves the right to modify these terms and conditions at any time. Any changes will be communicated to you through appropriate channels, and continued use of our services constitutes acceptance of the updated terms.

10. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, pandemics, or governmental restrictions.

11. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Entire Agreement

These terms and conditions constitute the entire agreement between you and Blackheath House Clearance regarding the use of our services, superseding any prior agreements or understandings.

Thank you for choosing Blackheath House Clearance. We are committed to providing you with professional and reliable services.