Accessibility Statement for Blackheath House Clearance
We are committed to making our Blackheath house clearance information and services accessible to everyone, including people with disabilities. This statement explains how we approach accessibility for both our online content and our local Blackheath House Clearance operations, and the steps we take to meet inclusive standards.
Scope and standards
Our aim is to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at AA level across the information we publish about house clearance in Blackheath. This includes documents, service descriptions, booking details and any interactive tools used to arrange clearances. We recognise that accessibility covers not only web pages but also communication, appointments and on-site interactions.
To support a wide range of users we design pages and materials with clear structure, consistent navigation and readable text. We use semantic HTML for headings, lists and links so that screen readers can present information accurately. Where possible we provide alternative text for images and ensure colour contrast meets recommended ratios.
Screen-reader support and keyboard navigation are central to our digital accessibility approach. We test interactive elements, forms and menus to ensure they are operable via keyboard alone and that focus order is logical. ARIA roles are applied where necessary to improve experience for assistive technologies while avoiding unnecessary verbosity.
Key accessibility features
Our site and supporting materials strive to include the following features for users seeking house clearance support in Blackheath:
- Clear headings and meaningful link text so content is scannable for people using screen readers.
- Keyboard-accessible navigation and controls to enable full operation without a mouse.
- Proper colour contrast, resizable text, and avoidance of content that flashes or moves unexpectedly.
We also ensure downloadable documents are provided in accessible formats when possible and that any images used to explain clearance steps include descriptive alt text or captions for clarity.
When we conduct a physical house clearance in the Blackheath area, our team follows inclusive practices: we confirm preferred communication methods in advance, arrive prepared to assist mobility or sensory needs without imposing, and make every reasonable adjustment to ensure a safe, respectful and dignified service.
We regularly review our content and tools and conduct both manual and automated testing to identify issues. Where shortcomings are found we prioritise fixes that improve navigation, readability and compatibility with assistive technologies. Ongoing training ensures staff remain aware of accessibility principles in both online and in-person interactions.
If you have difficulty accessing any part of our content or services relating to Blackheath clearance, or if you need materials in an alternative format, please let us know. While we do not publish direct contact details in this statement, you can reach our accessibility team using the contact options provided on our main contact channels; we will respond and work with you to provide the information or assistance you need.
We aim to process accessibility requests promptly and will record and act on any reported barriers to improve future accessibility. Please note that some legacy content or third-party materials linked from our pages may not yet meet WCAG 2.1 AA standards; when this is the case we will offer an accessible alternative or assistance. Our commitment is to continuous improvement, transparency about progress, and to maintaining an inclusive service for all residents and customers seeking house clearance in Blackheath.
Thank you for reading our accessibility statement. We value accessibility as an ongoing priority and welcome the opportunity to make our Blackheath House Clearance information and operations easier to use for everyone.
Last review: We review this policy regularly to reflect legal standards, technology changes and community needs.
Note: If you use assistive technology and find a specific issue, describe the problem, the page or service involved, and your preferred format for receiving a response when you contact us through our published contact routes.
Prepared to assist — our Blackheath clearance team is trained to consider accessibility from initial contact through completion of a clearance, making reasonable adjustments wherever needed.